ANDBC Tourism Experience AND 2023 Terms and Conditions

AND Tourism Experiences, Walks, and Tours Programme 2023 - Terms and Conditions 

All providers will adhere to Covid-19 safety guidelines in accordance with government advice, visit nidirect.gov.uk for latest guidance.

Please note for all programmes operated or supported by ANDBC the following T’s & C’s are applicable:

•    All tickets bought online include a booking fee. You can also purchase tickets with no booking fee at Ards Visitor Information Centre, Bangor Visitor Information Centre, Ards Art Centre and North Down Museum.

•    Please ensure that you check with all members of your party regarding food allergies, intolerances, and dietary requirements prior to booking tickets. It is the responsibility of the ticketholder to inform a member of staff at the host venue / caterer about food allergies, intolerances, and specific dietary requirements.  This must be done 72 hours before the experience.      

•    As the Experiences cover a wide range of activities and locations, we recommend that you speak to the venue, or experience provider, if a member of your party has specific accessibility needs.

•    Once purchased, tickets cannot be refunded or exchanged unless an experience is cancelled by the organiser.  For all ticket Terms and Conditions please see Ticket Source terms and conditions.

•    Activities/events may be subject to change or cancellation and may be weather dependent – best efforts will be made to inform you of any changes. 

•    Where an event is cancelled all tickets will be refundable. We will contact you as soon as we know an event has been cancelled and refund the ticket price and any booking fees.

•    If cancellation takes place refunds will be made by: Automatic refund to payment card for online purchases only. For in person or phone payments by card (for debit or credit card payments) refund to the card of purchase can be made by phone. Cheque For cash and cheque payments all refunds made by cheque with cheques normally posted within ten working days of the original event date.
•    Photos and/or video footage may be taken during these events. 
•    All activities/events will adhere to Covid-19 guidelines in accordance with government advice.
•    The “Experience Provider / Venue management reserves the right to” reserves the right to:
o    Refuse admission to the ticket holder to the premises.
o    No latecomers admitted unless there is an interval in the performance / event.
o    Cancel or abandon the performance / event for reasons beyond its control without notice and without being liable to pay any person compensation or damage whatsoever other than, at the Management's discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.
o    Refuse use on the premises of any camera or any form of audio or visual recording equipment.

Ticketsource are the ticket provider, their Terms and Conditions can be found at https://www.ticketsource.co.uk/kb/terms-of-use/terms-and-conditions.

Of particular note is section 8 regarding Exchanges and Refunds:

8.1 Ticket Provider, TicketSource Terms and Conditions on Exchanges and Refunds

The varying exchange and refund policies set forth by our Event Organisers prohibit TicketSource from issuing exchanges or refunds after a booking is placed. If a refund or exchange is requested by a Customer, the Customer is advised to contact the Event Organiser directly to process their request as per the Event or Venue's own exchange and refund policy.

The booking fee is non-refundable if an Event Organiser processes the refund. The booking fee is only refundable if an event is cancelled or significantly changed (e.g. change of date, venue or headline act) and TicketSource will process these ticket refunds.

TicketSource does not permit exchanges for tickets to events staged by different Event Organisers.

8.2 Cancelling an Event

If an Event is cancelled by the Event Organiser (i.e. a cancellation due to circumstances beyond TicketSource's control), TicketSource will refund the purchase price of a Customer's tickets including the booking fee, (but excluding any delivery charge, refund protection or telephone service fee); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Donations and Sundry Items will also be refunded in full.

Where TicketSource has been notified by the Event Organiser of an Event cancellation, we will use best endeavours to contact Customers by email (using the details provided at the time of booking) advising them of the cancellation and initiating the refund process.

TicketSource is normally notified in advance of any pending Event cancellation by the Event Organiser. We then automatically initiate refunds to all tickets purchasers. Customers can also notify TicketSource directly if they discover than an event has been cancelled by emailing cancellations@ticketsource.co.uk

8.3 Event Postponed or Change of Venue

If an Event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the Customer wish to attend the revised Event. If not, TicketSource will refund the purchase price of a Customer's tickets including our booking fee, (but excluding any delivery charge, refund protection or telephone service fees); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Customers must contact TicketSource no later than the Monday following the event's revised date.

8.4 Significant Change to Event Line-up

Should the headline artist not appear or if the line up or content is substantially changed from that advertised at the time of purchase, then TicketSource will on request refund the purchase price of a Customer's tickets including our booking fee, (but excluding any delivery charge, refund protection or telephone service fees); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Customers must contact us as soon as possible and no later than the Monday following the event's stated date.

8.5 Refunds requested after the Transfer of Funds

Customers are required to contact TicketSource no later than the Monday following the event to request refunds due to a postponed event, change of venue or significant change to event or line-up. Refunds can then be processed prior to the transfer of ticket income to the Event Organiser. TicketSource will not be able to process refunds after the Monday following the event unless the refund is due to an event cancellation that we have retained funds to cover all ticket refunds.

If customers request refunds of their tickets after ticket income has been transferred to the Event Organiser, the responsibility for the refund will lie with the Event Organiser and all enquiries will be directed to the Event Organiser. TicketSource will not be liable for any refunds once the process to transfer ticket income to the Event Organiser has commenced.

Last updated: 3 April 2023.