Accessibility Statement for Ards and North Down Borough Council

This accessibility statement applies to the Visit Ards & North Down website [https://www.visitardsandnorthdown.com/].

This website is run by Ards & North Down Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Easily increase font size

  • Zoom in up to 300% without the text spilling off the screen

  • Navigate most of the website using just a keyboard

  • Navigate most of the website using speech recognition software

  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot modify the line height or spacing of text

  • Most older PDF documents are not fully accessible to screen reader software

  • Live video streams do not have captions

  • There’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email enquiries@ardsandnorthdown.gov.uk

call 0300 013 3333

We’ll consider your request and get back to you as soon as possible.

If you cannot view the map on our ‘contact us’ page, call or email us enquiries@ardsandnorthdown.gov.uk  for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [provide both details of how to report these issues to your organisation, and contact details for the unit or person responsible for dealing with these reports].

Enforcement procedure

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland (ECNI).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://www.visitardsandnorthdown.com/contact-us.

Technical information about this website’s accessibility

Ards & North Down Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the use of third-party content listed below.

Non-compliance with the accessibility regulations

Some images do not have a text alternative as they are provided by third-party services, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on Tuesday 3rd November 2020. It was last reviewed on Tuesday 3rd November 2020.

This website was last tested on Monday 28th September 2020. The test was carried out by Eyekiller Ltd.

Each page of the website was tested against WCAG 2.1 AA through the use of the Lighthouse for Chrome plugin and the WAVE accessibility tool. From this report updates were made to the website which primarily focussed on:

  • Including alt tags where they were missing or empty

  • Improving link text, to make sense out of context

  • Improving colour contrast between text and backgrounds

  • Including document types in the link text

  • Highlighting external links

  • Removing duplicate content in the website’s markup

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